Shipping costs are calculated at checkout.
All orders will be shipped with Australia Post Standard Shipping unless Express Post has been selected. Please allow 2 business days once order has been placed for processing. A tracking number will be emailed once shipping has been booked.
Shipping will usually take 2-6 business days for Standard Shipping and 1-3 days for Express Post. Shipping times may vary throughout the year.
Orders of multiple items may require shipping in more than one box. We will contact you before processing your order if additional shipping costs are required.
Local pick up may be possible within the Brisbane area. Please contact us via shop@sallykerkin.com to inquire about local pick up before purchasing.
International orders are shipped via Australia Post International Express shipping. Estimated rate for international shipping is AUD $80. Shipping rates will be confirmed before orders are processed.
Shipping costs for returned items will be at the customer's expense unless otherwise agreed.
Please choose carefully as refunds are not provided for change of mind. If your piece arrives damaged, please contact us via shop@sallykerkin.com immediately to resolve the issue. Special orders and commissions are final sale only. International orders are final sale only.
All pieces are dishwasher safe however to ensure your piece maintains its condition, we recommend hand washing with a soft dish cloth and mild detergent. Take care with delicate edges, hard knocks may cause damage.
Thank you for visiting www.sallykerkin.com. This website is operated by Sally Kerkin. These terms and conditions govern your use of our website and the purchase of products from us. By accessing our website and/or purchasing our products, you agree to be bound by these terms and conditions. "We", "us", "our" refers to Sally Kerkin. "You", "your", "customer" refers to the user or purchaser of our products. "Products" refers to the creative goods available for purchase on our website. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. These terms and conditions are governed by the laws of Australia. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
All intellectual property rights in our products and website belong to us. No part of this website may be copied, reproduced, republished, uploaded, posted, publicly displayed or distributed in any way, unless with Sally Kerkin’s written and legal consent.
All orders placed through our website are subject to availability and acceptance. Prices are in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax). We reserve the right to refuse or cancel orders at our discretion. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Certain products or Services may be available exclusively online through the website. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. Due to the nature of our handmade products, the items you view online may differ slightly to what you receive in your order. All images depicted online do not always represent the exact product that you will receive. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.
Payment must be made in full at the time of ordering. By using our website, you consent to the collection and use of your personal information as described therein. Any personal information collected by us Any personal information collected by us will be stored securely, and never on-sold or shared with any third party. Our store is hosted on Shopify Inc. Your data is stored through Shopify’s data storage, databases, and the general Shopify application.
To the maximum extent permitted by law, our liability for any breach of these terms is limited to the purchase price of the products. We are not liable for any indirect, incidental, or consequential damages.
If you have any questions about these terms and conditions, please contact us at studio@sallykerkin.com.